Cut costs while improving customer satisfaction

Service management software needs to be able to stack up against business objectives - as well as justify their return on investment.

Organisations that manage Field Service teams are under pressure to not only improve customer service, but also to demonstrate significant savings to the business.

You have:		You need:
Broken customer service processes		Responsive and dynamic system to cope with varying demands
Lack of visibility between customer and field service		Reduced inventory without impacting availability and service
Pressure from the business to cut costs		Faster and more accurate response to service requests
Inability to respond quickly to customer requirements		On time and in full every time
Working capital increasingly used for asset purchases		Improved asset maintenance to reduce purchase costs

IRIS Field Service Software can help:

Benefits

The real savings generated by IRIS Field Service software have surpassed our wildest expectations.

Triton Showers PLC

Streamlines business processes with easy to use logical flow
Eliminates duplication and centralises management information and reporting
Promotes collaboration between departments providing them with the information they need, when they need it
Provides real-time pro-active KPI’s at every level to ensure tasks are dealt with, before they become issues
Releases time to allow focus on business improvement and growth

Features

Highly configurable back-office supports powerful mobile front-end
Adapts to business changes quickly
Fully integrated end-to-end CRM, Project Management and Service Management
Provides the tools for you to manage your own processes
Powerful connectivity to other systems, customers, suppliers and
sub-contractors